Frequently Asked Questions
Everything you need to know about your Moment experience.
What makes DrinkMoment different from traditional soft drinks?
Unlike traditional sodas, Moment is crafted with natural botanicals and adaptogens designed to help you find your calm. Our beverages contain zero added sugar, no caffeine, and no artificial ingredients, providing a clean functional experience.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your order ships.
Do you offer a subscription service?
Yes! You can subscribe to your favorite flavors and save 15% on every order. You have full control to skip, pause, or cancel your subscription at any time through your account portal.
What is your return policy for food and beverage products?
Due to the nature of our products, we cannot accept returns of opened items. However, if your order arrived damaged or you are unsatisfied with your first purchase, please contact our support team within 14 days for a replacement or refund.
Are DrinkMoment products vegan and gluten-free?
Yes, all of our beverages are 100% plant-based, vegan, and gluten-free. We use only high-quality, ethically sourced ingredients that fit into most dietary lifestyles.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.